Privacy Policy

1. Information We Collect

When you use our websites, apps, or games, we may collect information including, but not limited to:

• Nickname or username
• Avatar or profile image
• Email address
• Account login information
• User ID or account ID
• App, game, or website usage information
• Device information, such as device type, operating system, app version, browser type, IP address, and device identifiers
• Purchase or subscription-related information
• Crash logs, diagnostic data, and performance data

If you choose to log in through Apple, Google, Facebook, or another third-party login provider, we may receive basic account information from that provider, such as your name, email address, profile image, and user ID, depending on the permissions you grant.

2. How We Use Your Information

We use the information we collect to support the functionality, operation, and improvement of our websites, apps, and games, including to:

• Create and manage user accounts
• Provide login and authentication features
• Save user progress, preferences, and in-app or in-game activity
• Process purchases, subscriptions, and payment-related transactions
• Provide customer support
• Monitor service performance and fix bugs or crashes
• Maintain the security and stability of our services
• Analyze usage trends and improve user experience
• Show ads where our services include advertising features
• Communicate with users when necessary, such as for account-related, payment-related, or service-related matters

We do not use your personal information for purposes unrelated to the operation of our services unless we have your permission or are required to do so by law.

3. Third-Party Services

To operate and improve our websites, apps, and games, we may use third-party service providers, including:

• Analytics services, such as Google Analytics, to understand how users interact with our services
• Advertising SDKs or ad networks to display and measure ads
• Payment SDKs and payment processors to process purchases and subscriptions
• Crash reporting and diagnostic tools to detect errors, crashes, and performance issues
• Login providers, such as Apple, Google, and Facebook, to allow users to sign in securely

These third-party services may collect or process certain information in accordance with their own privacy policies. We encourage you to review the privacy policies of these third-party providers.

We only use these services to support the functionality, security, payment processing, analytics, advertising, and improvement of our services.

4. Sharing of Information

We will not share information provided by users during their use of our services with any third party, except in the following situations:

• You have given us permission to do so;
• Sharing is necessary to provide, operate, or improve the services you use;
• Sharing is necessary for analytics, advertising, payment processing, login, crash reporting, security, or technical support;
• We are required to comply with applicable laws, regulations, legal processes, or government requests;
• Sharing is necessary to protect the rights, safety, or security of our users, our services, or the public.

We do not sell users’ personal information.

5. Payments and Subscriptions

If you make a purchase or subscribe to a paid service, your payment may be processed by third-party payment providers or app store platforms, such as Apple App Store, Google Play, Stripe, or other payment processors.

We do not directly store your full payment card information. Payment information is handled by the relevant payment provider according to its own privacy policy and security practices.

We may receive limited purchase-related information, such as transaction ID, subscription status, product purchased, purchase time, renewal status, and payment confirmation, in order to provide paid features and customer support.

6. Advertising

Some of our websites, apps, or games may display advertisements. Advertising partners may collect certain information, such as device identifiers, ad interactions, approximate location, and usage activity, to show, limit, measure, or improve ads.

Where required by applicable law, we will ask for your consent before using information for personalized advertising. You may also be able to limit ad tracking or personalized ads through your device settings.

7. Analytics and Crash Reporting

We may use analytics and crash reporting tools to understand how users interact with our services, measure performance, detect technical issues, and improve our products.

This may include information such as device type, app version, operating system, browser type, IP address, pages or screens viewed, session duration, crash logs, error reports, and other diagnostic data.

8. Account Deletion

Our websites, apps, and games provide an account deletion function. You may delete your account at any time through the account settings or account deletion feature inside the relevant service.

After your account is deleted, we will delete or anonymize your personal information, unless we are required or permitted by law to retain certain information, such as transaction records, fraud prevention records, security logs, or records needed to comply with legal obligations.

9. Data Security

We take reasonable measures to protect user information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent where required.

If we learn that we have collected personal information from a child without required consent, we will take reasonable steps to delete that information.

11. International Data Processing

Because we use third-party service providers, your information may be processed or stored in countries or regions outside your place of residence. We take reasonable steps to ensure that such processing is handled in accordance with applicable privacy laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify users by posting the updated policy on our website, app, or game.

13. Contact Us

If you have any questions about this Privacy Policy, your personal information, or account deletion, please contact us at:

support@wisee.com